LET’S work TOGETHER
With my 30 years experience and ASK Method,let me help you, get your hospitality business to 5 Stars!
HOSPITALITY & MANAGEMENT CONSULTING
I can consult on creating the best guest experience as well as setting and implementing professional standards in all departments. I can assist on a wide variety of aspects such as: designing food and beverage menus, Determining the management and staff’s training needs, reviewing your operational procedures and improving efficiency and effectiveness. I can also assist in preparing your establishments for grading assessments and develop/train your management team and their staff.
PROFESSIONAL MANAGEMENT & ASSISTANCE
Professional Management and Assistance. Should you need a professional to step in to add value for special functions or periods when management needs to take a break, I can step in and assist in the operational management of your business. I have years of operational working experience in most departments.
ON-SITE HOSPITALITY TRAINING
I can determine the training needs of your staff in all departments and then facilitate the training on-site in tune with your operation without inconveniencing your guests or customers working on the job and providing short classroom style lessons. I train and develop staff and management the necessary attitude, skills and knowledge needed to meet and exceed your customers or guests expectations. Workbooks for all of the training are available for staff to use and eventually prove their competence.
MY proven ASK METHOD:
Attitude:
often hospitality staff in Africa do not value their contribution enough. They forget that they are integral to tourism and showcase their country and company. Training service excellence, cultural awareness and communication improves their vision and goals in the company and the industry. I teach passion!
Skills:
I teach staff the various professional skills they need in order to deliver efficient and effective service. Often managers dont have time to train the basic skills and this results often in poor work performance and poor guest / customer service.
Knowledge:
Staff need to have the background knowledge and understanding of what or why they are doing. This improves staff confidence and professionalism and in turn the guest service.
I have worked with some amazing teams and businesses
My training in action
