HI, I’M MANDY,

Trainer & Facilitator

I provide on the job training and facilitate formal classroom style presentations that improve customer service, motivate and inspire your staff to achieve great results for your business!

Work With Me

See My Experience

COVID has CHANGED EVERYTHING

With the COVID pandemic devastating the hospitality industry there will be even a greater need to train staff when the restrictions are lifted. In order for a business to be successful going forward you will need to offer the best experiences and the best customer / guest service for your customers and guests.

Let's Work Together

HI I’M AMANDA,

but YOU CAN call me MANDY

I am a multiskilled facilitator and assessor with over 30 years experience in the hospitality industry working in 4 and 5 star properties in various positions including hotel management, quality assurance, training, food preparation, housekeeping and food and beverage service.

Not to brag but I was also well recognised as an award winning housekeeper of the year awarded by SATOUR and Protea Hotels aswell as awarded the WITS Young Alumni of the year.

Get To Know Me

HI I’M AMANDA,

but YOU CAN call me MANDY

I am a multiskilled facilitator and assessor with over 30 years experience in the hospitality industry working in 4 and 5 star properties in various positions including hotel management, quality assurance, training, food preparation, housekeeping and food and beverage service.

Not to brag but I was also well recognised as an award winning housekeeper of the year awarded by SATOUR and Protea Hotels aswell as awarded the WITS Young Alumni of the year.

Get To Know Me

Customers may forget what you said but they will never forget how you made them feel

MY proven ASK METHOD:

Attitude:

often hospitality staff in Africa do not value their contribution enough. They forget that they are integral to tourism and showcase their country and company. Training service excellence, cultural awareness and communication improves their vision and goals in the company and the industry. I teach passion!

Skills:

I teach staff the various professional skills they need in order to deliver efficient and effective service. Often managers dont have time to train the basic skills and this results often in poor work performance and poor guest / customer service.

Knowledge:

Staff need to have the background knowledge and understanding of what or why they are doing. This improves staff confidence and professionalism and in turn the guest service.

I will have your hospitality or service based business up to a 5 star excellence in no time!

Let's Work Together

HOW can WE WORK TOGETHER

Your Title Goes Here

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Service Excellence, Cultural Awareness & Communication

Service Excellence, Cultural Awareness & Communication;
Instilling Pride, values and vision for staff and management. Creating a guest service environment and improving the guest experience. Training staff in the various cultures of their guests in order that they understand the guests needs better. Formalising and improving the different communication methods used. Improving communication internally and externally with staff and guests. Training steps in solving guest complaints procedure and dealing with unexpected situations.
.

Food & Drink Service

Conduct of a professional waiter and bar attendant. Preparation and standardising and training table settings; training food terminology, ingredients and product knowledge. Providing efficient table service. Meet, greet and seat procedure. Menu training, different types of food service, dietary requirements & allergies. Service procedures, flow and hosting. Bar attendant service, product knowledge and skills. Glassware identification, stock control, basic cocktails, coffee & barista skills. Wine knowledge & service. Basic cigar training.

Housekeeping Room Attendant and Laundry & Valet Service

Conduct of a professional housekeeper and laundry attendant. Guest interaction. Cleaning process. Cleaning procedures. Chemicals and cleaning equipment use and care. Waste management. Bedroom and Public cleaning standards. Cleaning schedules. Guest laundry and laundering procedures and controls. Linen laundering and stock control.

Food Safety & Hygiene

Personal Hygiene. Safe food handling practices. Sanitation & Cleaning. Food temperature handling and management. Food storage practices. Occupational health and safety principles and practices..

Dining Etiquette & Hosting Responsibilities

Dining & interacting with guests. Wine service & knowledge. Dining etiquette. Food & wine partners. Hosting guests professionally for breakfast, lunch, tea, pre-dinner interaction or dinner. Pre-meal briefings. Food terminology and dietary requirements.

Risk Awareness and Management

Implementing and maintaining a safe work environment. Hazards and preventative procedures. First aid standards and incident management. Emergency response procedures.

Leadership and Management

Leadership versus management. Qualities of a strong and successful leader. Leadership styles and what we can learn from them. Management tools – Managing by walking about. Time management. Motivating staff. Effective communication. Managing Quality standards. Train the trainer. Appraisals, mentoring, coaching and counselling.

Scullery & Kitchen Attendant Service & Introduction to basic Food Preparation

Conduct of a professional kitchen attendant. Guest interaction. Safe food handling practices and all food safety & hygiene aspects. Cleaning, cleaning equipment and chemicals. Menu and kitchen standards.

Guiding Etiquette & Standards

Guiding and hosting etiquette. Food & drinks service. Setting standards for drinks stops. Service excellence and creating a memorable guest experience. Briefings.

.